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Store Policies

We founded Accord Apparel with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, our privacy policy is detailed in a separate page due to its length. Please have a look and contact us to learn more!

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Shipping Policy.

What You Need To Know:

INTERNATIONAL ORDERS NOW AVAILABLE.

UK orders - standard shipping is £3 and is tracked by royal mail's next-day delivery.

Order fulfillment will be 1-2 days and shipping takes 1-2 Business days. You will receive an order confirmation email and then a separate email with your tracking number in...

Orders made on drop day (Friday) will be fulfilled and shipped on the following Friday. This is so the large influx of orders can be carefully fulfilled over the week and shipped together. Drop seven customers will receive their tracking numbers on Wednesday next week ( June 7th ).

International is between £8-£15 and shipped tracked with royal mail, delivery time is dependent on your country of residence.

 

Please contact us for special requirements for your order's delivery.

Once your order is placed we will provide you with a tracking number for your order in a separate email, this will be sent as soon as our manufacturer has fulfilled your order. You will also receive an email from our payment provider.

Please note we do not do exchanges as our stock sells out. So make sure you get the correct size you are after. 

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 Returns Policy

What warrants a return? 

If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for a refund.  If you are returning the items after 30 days has passed we cannot accept returns. We will cover the cost of any return postage for goods bought online which are faulty or not as described.

This does not apply to items which are discounted by us for an obvious fault. All items sold as clearance cannot be returned. 

We also do not do exchanges.

If you desire to return your order please contact us with the contact form and we will assist you with your request.

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Cancellations
Form

Please provide your order number in the form

Thanks for submitting your details, we will be in touch with you soon.

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